Refund policy

Conditions for return:

Before requesting a return, please ensure that the products comply with the following conditions, in accordance with our General Conditions of Sale:

  • Products must be in their original condition, unused, with all safety labels and seals still attached and any special packaging and accessories included - incomplete, damaged, worn or modified items cannot be accepted.
  • Return must be requested within 14 days of delivery of the order. The package must be delivered to the carrier within 14 days of the return authorization.
  • The package can only be returned from the country/region of origin.
  • The products were purchased online on our website. Once we have verified the integrity of the items, we will accept the return and process the refund.

Verification of items should take 3-5 business days. The refund will be made as soon as possible after acceptance of the return via the same means of payment as the one used for the original purchase and in the same currency. You should see the credit approximately within a week of our payment confirmation email. The exact timing will depend on the different banking procedures.